FAQ

Frequently Asked questions

You can also contact us at 206-649-5061 or by email by
clicking the button below.

How do I get to Bloom?

From I‑5 Northbound

  • Take Exit 165: Seneca Street 

  • At the end of the exit ramp, turn right onto 6th Avenue 

  • Continue about 0.4 miles, then the building will be on your right around Stewart Street 

From I‑5 Southbound

  • Take Exit 166: Denny Way / Stewart Street

  • Merge right onto Stewart Street

  • Stay on Stewart Street for roughly 0.6 miles, then turn right on 6th Ave to access the entrance

Our front office is staffed Monday through Friday, 8:00 am – 6:00 pm. We respond to calls 9:00 am – 5:00 pm. Evening sessions may be available for ongoing therapy, Please speak to your therapist about their availability.

Therapy Cancellations

If it is necessary to cancel an appointment, you must cancel 24 hours before your scheduled appointment time. You will be charged the regular fee for the session if you have not notified our office of your cancellation 24 hours before the time of the appointment. All voicemails are dated and timestamped. If your appointment is scheduled for a Monday, please leave a voicemail over the weekend to confirm your cancellation.

Payments Accepted

Bloom accepts payment at the time of service. Our policy is to have a Visa or Mastercard on file. Clients are responsible for all fees.

HSA/FSA Card Policy

Clients may also choose to have an additional Health Savings Account (HSA) or Flexible Spending Account (FSA) card on file. In the event an HSA or FSA is the primary card on file, we require a Visa or Mastercard as a back up.

Our policy is payment in full at the time of service and requires a credit card to be placed on file prior to starting service with Bloom.

Clients are responsible for all charges incurred, whether or not insurance provides coverage. We provide clients with a monthly billing statement for the services rendered and fees paid to submit to insurance companies for out-of-network reimbursement.

Initial Evaluation CPT Code: 90791

DBT Intensive per diem: S9480

Anxiety Intensive per diem: H0035

Bloom’s psychotherapists are not contracted with any insurance panels and are considered out-of-network providers. You may contact your insurance company to determine if they will reimburse you for services provided by Bloom through your out-of-network benefits. Many insurance plans do provide the opportunity to apply for reimbursement for therapy services received from out-of-network providers. Please call your insurance company prior to your first appointment and request further information regarding your out-of-network benefits.

Some helpful questions to ask your insurance company include:

  • I am seeking mental health treatment services at Bloom. Does my plan have any out-of-network coverage for mental health services?
  • Is there an out-of-network deductible, and if so, what is it?
  • The billing CPT codes will be ________________. What is the maximum allowable for each of these codes? What percentage of this allowable will my plan pay for each of these codes?
  • How many mental health sessions does my plan cover per year?
  • What information/forms do I need to submit in order to receive out-of-network reimbursement?
  • How and where do I submit reimbursement claims (online, mail)?
  • Are there any time limitations regarding filing my claims?

Clients at Bloom are responsible for submitting their own statements/paperwork to insurance for out-of-network reimbursement. Bloom will not bill insurance companies on behalf of clients for out-of-network claims.

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